Problems with EasyJet
You probably all heard about my problems on EasyJet flights last weekend.
Let me sum up quickly my story:
EasyJet Fail
On Friday 18th of September, i had a flight planned at 6pm between Madrid to Paris. Firstly announced on time, then with 2 hours of delay, then finally cancelled. After queuing, i get a seat on the next flight the next morning, and EasyJet pays the hostel + dinner.
On Saturday 19th of September, my new flight is planned for departure at 7am. At 1am, i had already checked online that the flight was cancelled, but anyway, no official notice from EasyJet (email, sms, …) so i go nevertheless to the airport. Flight cancelled (the only flight cancelled for the next 4 hours in Madrid Barajas…), i queue again 2 hours and get a flight for 1.40pm to Lyon.
The same day, around 1pm my flight is declared, again, cancelled. After queuing again, i get a seat on a flight on sunday 20th of September. The lady at the desk assures me that i can get a refund for that flight if i finally decide not to take it. So i go online and buy a Vueling flight for the day after (sunday 20 again).
On Sunday 20th of September, my Vueling flight safely takes me to Paris CDG. I go straight to EasyJet desk, where a girl tells me that for sure i will get a refund, that everything should be done online.
In the following days, i try to find online a way to get a refund, posting problems on the customer care page of EasyJet website, and everytime i get the same answer: since i decided, after my cancellation on my flight to Lyon, to get a seat on an other EasyJet flight, i can not get a refund.
So here is the situation at the moment: i am waiting for other answers from EasyJet customer care service, and eventually i’ll try to contact them directly by phone (its almost impossible at the moment to contact them: plenty of EasyJet flights were cancelled the last week, so everybody is trying to get in touch with the customer care phone line).
Several questions have occurred to me since last Friday
- why EasyJet cancelled many (most?) of their flights, whereas other companies, even « more » low-cost than them, didn’t have any problems to take off and land? I know its about snow and stuff, but seriously, MOST of EasyJEt flights were cancelled, this was not the case with other companies…
- why my EasyJet flight of Saturday 7am to Paris was cancelled, whereas at the same exact time an AirFrance/AirEuropa flight was safely going to Paris? I heard it was something about Paris having a policy to cancel 30% of the incoming flights… since most EasyJet flights were cancelled, should i assume that most airports had the same policy and were all thinking of EasyJet?
- why was the organization so bad? Even though people were queuing 2 hours, some EasyJet attendants were boringly waiting in front of empty lines for check-in on some other lucky flights. Plus, people that already had seen more than one of their flight cancelled didnt have any priority over people with ‘just’ one flight cancellation some people actually screamed at me cause i was trying to skip the line…
- why people at EasyJet’s desk told me that i could get my refund back; whereas online i’m told that it is not possible?
- why is the communication so bad? for the three cancelled flights, i never got warned by email/sms, no one would actually say something on the headspeakers regarding the status of our flights…
I’m seriously pissed off at EasyJet. They completely screwed a great weekend i was supposed to have in Paris with some of my best friends, and they still have my money that they seriously don’t deserve at all for their lack of service and communication. I want at least my refund (cause obviously i wont get anything for the moral prejudice).
I’m not the only one complaining obviously, you can check here in tourmagazine for example.
I’m not really hoping a lot with this post, but i’ll let you guys informed about the result of my calls to EasyJet call centre. And if you are reading this and had the same bad experience, please feel free to write to me or post it here on this article.
Vive Vueling and Ryanair…
